Including the ones where the answer is no. Knowing what a tool does not do is as useful as knowing what it does.
An AI platform for customer conversations — it answers questions, books appointments, takes orders and runs marketing campaigns across the channels you already use.
You load your own content, and answers come from that.
You add FAQs, policies, product information and documents to a knowledge base. When a customer asks something, the relevant passages are retrieved and the answer is written from them — rather than from general knowledge about your industry.
It answers from your content and hands over when it is unsure — but no AI is infallible, so keep a person in the loop.
Because answers are grounded in your material, the common failure mode of a chatbot inventing details is greatly reduced. It is not eliminated. When a question has no answer in your content, or the customer asks for a human, the conversation is passed to your team with the full history.
Yes — inbound voice notes on WhatsApp are transcribed and answered. This is a feature of the WhatsApp channel.
No. There is no calling feature, inbound or outbound.
Voice messages sent in a chat are transcribed and answered. Actual telephone calls are not supported, and we would rather say so than let you find out after signing up.
Yes. Conversations can be shared, and access is controlled by roles.
Team members get roles — owner, admin, agent and viewer — so people see what they need to see.
Yes, both inside the conversation.
Customers can book an appointment in chat, and orders can be captured and tracked from pending through to delivered.
Free to start. Growth is $29 a month and Business is $79 a month. Enterprise is quoted.
Free covers the website widget, one seat and 500 AI credits. Growth adds every channel, appointments and orders, with 5 seats, 1,000 monthly active contacts and 5,000 AI credits. Business raises those to 10 seats, 5,000 contacts and 20,000 credits and adds ticketing, AI Marketing, website popups and Google Sheets export. Full detail on the pricing page.
New accounts get $5.00 of credit for 15 days, and there is a free plan you can stay on.
The monthly AI allowance. One credit is one thousandth of a dollar.
Credits cover everything the AI does for you — answering, summarising, drafting. Go past the allowance and the extra comes out of your balance at cost, so a conversation is never cut off mid-sentence.
Not yet. No card details are collected here, and nothing is charged on this site.
The free plan works today. If you want a paid plan, talk to us and we will set it up with you directly.
No. There is no public API and no webhook subscriptions.
You cannot push events from Tuxon into your own systems today. Data leaves through Google Sheets export on Business and above.
No. Contacts, tags and history live inside Tuxon rather than syncing out to a CRM.
In the EU, in Germany.
See the security page for hosting, isolation and access control.
TikTok, Viber, WeChat and LINE.
Ask us directly. If Tuxon is wrong for what you need, we will say so.