Meta (Facebook) Data Deletion
Tuxon is a customer-communication platform. Businesses use it to answer messages that people send them on Facebook, Instagram, WhatsApp and other channels. This page explains how to have the data Tuxon holds about you deleted when it came from Facebook or Instagram.
Option 1 — Remove the app from Facebook (recommended)
This is the fastest way, because Facebook notifies us automatically and we delete your data without you needing to contact anyone.
- Open Facebook and go to Settings & Privacy → Settings.
- Select Apps and Websites.
- Find the app used by the business you messaged (its name appears in the list), select it and choose Remove.
- Facebook sends us a signed deletion request. We process it automatically and show you a confirmation code — you will be redirected to this page with that code shown above.
You can also use our direct deletion link from Meta's confirmation screen, which lands on this page with your code.
Option 2 — Email us
If you would rather not touch your Facebook settings, email support@tuxon.ai with the subject "Data deletion request" and include the Facebook name or profile you used to send the message, and roughly when you sent it. We may ask you to confirm ownership of the account before deleting anything.
What we delete, and what we keep
When we receive a deletion request we remove the information that identifies you. We keep the conversation record itself in an anonymised form so that a business's reporting and message counts stay accurate — but it can no longer be linked back to you.
| We delete | We keep (anonymised) |
|---|---|
| Your Facebook/Instagram identifier (the PSID and any stored aliases) | The conversation record: timestamps, status and message counts |
| Your profile name, photos and any email address stored with your record | Message rows, with their content replaced by a deletion notice |
| The text of every message in the conversation, including attachments and voice-note transcriptions | Aggregate usage statistics, which no longer identify any individual |
| Any AI summary, notes or tags a business saved about you | Business billing and accounting records, where the law requires them to be kept |
How long it takes
Requests made through Facebook are processed automatically and usually complete within seconds. Requests sent by email are handled within 30 days, as required by data-protection law.
Removing the app while still using the service
Removing the app stops a business from receiving your Facebook messages through Tuxon. That is a Facebook-level action and does not affect your Facebook account itself. If you want your record with the business deleted as well, use one of the options above.
Questions
Contact us at support@tuxon.ai. See our Privacy Policy for full details of how we handle personal data.